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Best Rate Guarantee

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Terms & Conditions Apply

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Book your suite at One King West through our website, reservation centre or directly with our front desk staff. Should you find a lower publicized rate with any other booking website or channel, we will match the rate PLUS give you an additional 10% off, subject to the following terms and conditions:

Reservation must be booked and confirmed through any of the following approved One King West booking methods:

One King West Reservation Department
Directly at the hotel
Travel Agent (The travel agent utilized during the booking process must be an accredited IATA travel agent and the reservation must be made via the following Global Distribution reservation systems: Worldspan, Apollo/Galileo, Sabre and Amadeus).

You are required to find a lower publicized rate for the same room category on any booking website or channel other than a One King West booking channel, (opaque websites excluded). The lower publicized rate must also be for the same travel dates; same number of guests; have the equivalent advance booking and cancellation policies, and have the same terms governing the rate.

In the event that you have found a lower publicized rate based on the above terms and conditions, you must complete and submit our One and Only Best Rate Guarantee claim form, in compliance with the claim form instructions, or call our Reservations department at 1-866-470-5464 (KING) to process the claim directly with one of our reservation professionals.

For your claim to be valid, your claim must be submitted and received by the hotel within 24 hours of booking your reservation and a minimum of 24 hours in advance of your arrival at the hotel.

The equivalent room category must be available for sale at the lower publicized rate when your claim is received and processed for validation.

Should the claim be deemed valid, One King West will match the lower publicized rate plus extend an additional discount of 10% off of the rate.

Only one claim per stay may be submitted. A stay is defined as the total number of consecutive nights spent in the hotel, by the same registered guest. A stay cannot be broken up into separate reservations. As long as the same guest occupies a room in the hotel for consecutive nights the total time spent in the hotel will constitute “one stay”.

All rate evaluations will be made net of taxes, early arrival or late check out fees, any incidental charges, gratuities or other fees.

One King West Hotel & Residence reserves the right to change or cancel this offer and the terms of conditions at its sole discretion at any time, unless otherwise prohibited by law.

One King West’s One and Only Best Rate Guarantee does not apply to the following:

    • Reservations booked through a non-One King West booking channel.
    • Reservations made within 24 hours of arrival.
    • Reservations booked through a non-designated global distribution reservation system, third party hotel booking website or any other hotel booking channel.
    • Non- publicized special discount or negotiated rates. These may include but are not limited to the following: corporations and government employees, memberships to organizations such as CAA/AAA, seasonal or special promotions, hotel employee and friends and family discounts, advance purchase pre-paid rates, group discounts or any other specially negotiated rates.
    • Any all-inclusive consolidated packages which may include airfare, hotel, car rental, or other amenities.
    • Rates made available on “opaque” booking channels such as Hotwire.com, where hotel name is not disclosed until after the booking is made.
    • Does not include taxes, early arrival or late check out fees, any incidental charges, gratuities or other fees.
    • Any inequalities in rate due to exchange rate fluctuations, rounding, or variance.