Guest Comments

Dear Guest,

Thank you for taking the time to tell us about your stay.

Your feedback will help to ensure that the team at One King West Hotel & Residence continues to provide extrodinary stays. In addition, you will also play a key role in identifying the most outstanding members of our Service Team.

Please take a moment to fill out the form below and submit to us, or if you prefer, you may also download a PDF version of this form and mail it to us.

Feedback Form


Kindly provide the following information, which we will keep confidential:

Name:*
Phone (no dashes):*
Email:*
Address:
City:
Province or State:
Zip/Postal:
Suite #:
First Date of your stay:*
Duration of your stay:*

Would you like to receive additional information about hotel specials and promotions via email?

Yes No
  1. How did you hear about our hotel?
Hotel Website
Travel Agency
Company Contact
Friend
Newspaper/Magazine
Other
  1. How did you make your reservation?
Called Hotel Directly
www.onekingwest.com
Travel Agency
Web (Expedia/Travelocity)
Other
  1. What was the purpose for your visit?
Business
Conference
Leisure
Wedding
Other
  1. How would you rate the following department in terms of efficiency and attention to detail?
    Please also provide the name(s) of the staff whom you thought provided exceptional service or whom you thought was unsatisfactory in the comment field.
  Excellent Good Satisfactory Poor
N/A
 
Reservations:  
Comment:
             
Bell:  
Comment:
             
Valet:  
Comment:
             
Front Desk:  
Comment:
             
Lobby Bar/Bistro on King:  
Comment:
             
Room Service:  
Comment:
             
Housekeeping:  
Comment:
             
Security:  
Comment:
   
  1. Did you feel recognized as an important guest in the hotel?
Yes No
  1. Please check off the departments that referred to you by name?
  1. During your stay, did you encounter an employee or employees who provided exceptional service? 
Yes No
Please provide staff name and department:
   
  1. Was your suite ready upon check in?
 Yes No
If no, what time did you check in? AM PM
  1. What did you think of your suite?
  Excellent Good Satisfactory Poor
N/A
  
Appearance:  
Cleanliness:  
Temperature:  
Overall:  
   
Comment:
   
  1. How would you rate the furnishings and amenities in your suite?
  Excellent Good Satisfactory Poor
N/A
  
   
   
Comment:
   
  1. How would you rate your dining experience?
  Excellent Good Satisfactory Poor
N/A
  
Breakfast:  
Lunch/Dinner:  
Others:  
   
Comment:
   
  1. How did you find the food quality?
  Excellent Good Satisfactory Poor
N/A
  
   
   
Comment:
   
  1. Was the food service prompt? 
Yes No
Comment:
   

  1. How would you rate our hotel’s overall performance?
  Excellent Good Satisfactory Poor
N/A
  
   
   
  1. Was this your first visit to our hotel?
 Yes No
If this is not your first visit, what factors influenced you to return to our hotel?
  1. Would you return to our hotel?
Yes No

  1. We value your opinion and suggestions. Are there any recommendations you have to improve our hotel?
Comment:
   
Thank you for providing us with your valuable feedback and suggestions

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