The Suites at 1 King West

Dear Guest,

Thank-you for taking the time to tell us about your stay.

Your feedback will help to ensure that the team at The Suites at One King West continues to provide a stay above the ordinary. In addition, you will also play a key role in identifying our most outstanding Guest Service Ambassadors. Upon completion of your questionnaire, you will receive a return email providing you with complimentary upgrade for your next visit.

Please take a moment to fill out the form below and submit to us, or if you prefer, you may also download a PDF version of this form and mail it to us.

Feedback Form

How did you hear about our hotel?

Hotel Website

Travel Agency

Corporate Contact

Friend

Newspaper/Magazine

Other

How did you make your reservation?

Call Hotel Directly

www.onekingwest.com

Travel Agency

Web (Expedia/Travelocity)

Other

What is the purpose for your visit?

Business

Conference

Leisure

Wedding

Other

Was your suite ready when you check-in after 3:00 p.m.?	Yes No
If no, what time did you check in?	AM PM

How would you rate the following department in terms of efficiency and attention to detail? Also, if you wish, please provide in the comment field below, the name(s) of the staff member(s) for whom you thought provided either exceptional or unsatisfactory service.

	Excellent	Good	Satisfactory	Poor	Needs Improvement	N/A
Reservations:
Comments:

Doorman/Valet:
Comments:

Reception Desk:
Comments:

Lobby Bar/Bistro on King:
Comments:

Concierge:
Comments:

Room Service:
Comments:

Housekeeping:
Comments:

Security:
Comments:

What did you think of your suite?

	Excellent	Good	Satisfactory	Poor	Needs Improvement	N/A
Appearance:
Cleanliness:
Temperature:
Overall Impression:

Comments:

How would you rate the furnishings and amenities in your suite?

Excellent	Good	Satisfactory	Poor	Needs Improvement	N/A

Comments:

How would you rate your dining experience?

	Excellent	Good	Satisfactory	Poor	Needs Improvement	N/A
Breakfast:
Lunch/Dinner:
Others:

Comments:

How was the food quality?

Excellent	Good	Satisfactory	Poor	Needs Improvement	N/A

Comments:

Was the food service prompt?

Yes No

Comments:

How do you rate our hotel’s overall performance?

Excellent	Good	Satisfactory	Poor	Needs Improvement	N/A

Was this your first visit to our hotel?

Yes No

Would you return to our hotel?

Yes No

We value your opinion and suggestions. Are there any recommendations you have to improve our hotel?

Comments::

Kindly provide the following information, which we will keep confidential:

Room #:

First Date of your stay:*

Duration of your stay:*

Name:*

Email:*

Phone:*

Address:

City:

Province or State:

Zip/Postal:

Would you like to receive additional information about hotel specials and promotions via email?

Yes No

Arrival Date

Departure Date


Adults			Children