COVID-19 UPDATE. Our commitment to our guests.
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One King West’s COVID-19 Safety Protocol

 

COVID-19 SAFETY PROTOCOL

Effective Tuesday March 24, 2020 we have implemented the following temporary social distancing measures:

Communication Methods

We ask that all guest service inquiries be addressed by way of text messaging through our Zingle application at 437-800-0616 (24/7) or dial 0 from the phone in your room and one of guest service associates will be happy to assist you.

We also ask that you please keep a safe distance when talking to any staff member, resident or fellow guest and that you please limit your conversations when in near other people.

Access to Lobby Elevators

Until further notice, the lobby sliding doors, which provide access to our historical and tower elevators, will be set to key card access only. Only registered guests with an active key card will be able to access these areas.

Elevator Use

To avoid overcrowding and in support of social distancing, each elevator is restricted to a maximum of 3 passengers. Should an elevator already have 3 passengers in it, please respect your fellow passengers and wait for the next elevator.

17th Floor Fitness Centre

The 17th Floor Fitness Centre is closed until further notice.

Bell Services/Luggage Assistance

Bell services have been suspended until further notice. Guests must bring their luggage to and from their rooms on their own.

Access to PATH Underground system

The historical elevators will not have access to the B1 level of the building and the doors that provide entry to the underground Path will also be closed until further notice.

Visitors of Hotel Guests

Unaccompanied visitor access to the elevators and guestroom floors is strictly prohibited. Please meet any expected visitors in the lobby and escort them to your room. Current hotel policies for visitors still apply. For information on the hotel visitor policy, please press 0 on your guestroom phone and speak with one of our guest services associates.

In-Room Dining 

Until further notice, in-room dining is available from 5pm to midnight and is limited to the late-night menu only.

For all in-room dinning orders, the following procedure will apply:

  • Once your order has been placed, the full charges, including automatic gratuities and service charges, will be posted directly to the guest account. Cash payment is not available at this time.
  • When your order is ready for delivery, a member of our staff will contact you in your room to inform you that your order is on its way. (Please note that the order will NOT be delivered if you are not in your room at the time of the call).
  • Upon arrival to the suite, our delivery staff will knock on the door, announce themselves and leave your order at your doorstep. 
  • A receipt will be included in the delivery bag.

Housekeeping Services

Daily in-suite housekeeping cleaning services will be suspended until further notice. Bathroom amenities have been supplied for the duration of your stay and we ask that you re-use your towels and linens. 

If you require fresh linen and/or additional amenities, please text us at 437-800-0616 or dial 0 and one of our guest services associates will be happy to assist you. Your requested items will only be delivered when you are in your room. Upon arrival to the suite, our delivery staff will knock on the door, announce themselves and leave the items in a bag at your doorstep.

In-Suite Garbage Pick-up and Disposal

With daily in-suite housekeeping services being suspended until further notice, garbage pick-up and disposal will also be suspended.

Each guest room floor has a refuse room at the south end of the corridor, and we ask that you kindly deposit your garbage down the garbage chute located in the refuse room.

Please do NOT place your garbage outside in the guest room corridor.

We have supplied several garbage bags in your room, however should you require more, please text us at 437-800-0616 or dial 0 and one of our guest services associates will be happy to assist you.

In-Suite Maintenance Services

In-suite maintenance service will be limited to essential, urgent and emergency matters only. Should you require service for any of these reasons, please dial 0 and one of our guest services associates will be happy to assist you. Please be advised that depending on the issue, you may be asked to leave your room and/or a room change may be required.

Dry Cleaning Services

Dry cleaning services will be suspended until further notice.

Mail and Package Delivery 

Delivery of all mail and packages to guest suites is suspended until further notice. Should you receive a delivery, we will contact you in your room to inform you that you have an item that can be picked up at the concierge desk.

12th Floor Ice and Vending Machines

Closed until further notice

Food/Grocery Delivery

All food/grocery deliveries must be picked up in person in the lobby. Upon the arrival of your food, we will call your room to advise you that your delivery has arrived. Should you not be in your suite to receive the order, the delivery WILL BE REFUSED.

Special exemptions will be made for individuals who are physically unable to come down to the lobby to pick up their delivery. This exemption also includes the elderly and/or those who are ill. Should you feel you qualify for these exemptions and are expecting a delivery, you must notify the Front Desk in advance to arrange to have your delivery accepted and dropped off outside your suite door. 

We thank you for your support, patience and understanding as we all work together to get safely through these very challenging and unprecedented times.

Sincerely,
The One King West Management Team

Updated Friday, March 27, 2020.