COVID-19 UPDATE. Our commitment to our guests.
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COVID-19 Update from One King West

As the COVID-19 situation rapidly evolves, rest assured that our hotel management team continues to follow the advice and guidance of leading health agencies and governments, taking the necessary steps to maintain a safe environment for our staff, residents and hotel guests.

  • All “high-touch” areas are treated with hospital grade disinfectant/sanitizer (this includes, but is not limited to, guest room key cards, elevator doors and buttons, door handles, locks and latches, light switches, desk surfaces, telephones, television remote controls, bathroom fixture handles, etc)
  • Each check out room will be placed in an incubation period for a minimum of 48 hours before it receives an enhanced “High Touch” deep cleaning service.
  • Protective barriers have been installed on our Front Desk and Valet Desk.
  • Hand sanitizer is available in the common areas for your use.
  • Our staff are trained in preventing the spread of germs.
  • Hygiene and cleanliness remain our top priority throughout every facet of our operations.
  • All guests and visitors to One King West must complete a COVID-19 Self-Assessment Questionnaire. Based on the information provided in the questionnaire, individuals who wish to gain access to One King West for the purpose of self-isolating will be denied entry, regardless of whether they have a reservation and/or are visiting a resident in the building.

In addition to the above, we continue to take the necessary steps to ensure the safety and well-being of the One King West community. As a result, we have updated our COVID-19 Safety Protocol, which includes enhanced social distancing measures and adjusted service levels to help slow down the spread of this virus. For complete details, please click on the following link:

As always, we remain available to answer any specific questions you may have.

The Staff and Management of One King West Hotel & Residence


Updated Friday, May 29, 2020.